Terms and Conditions

Terms and Conditions

Good Food Ireland® is referred to as “The Company”, and any person purchasing the products on the site www.goodfoodireland.ie is referred to as “The Purchaser”. These terms and conditions describe the basis for the purchase by you and sale by The Company of the Vouchers, Products, Experiences, described on the website. By using our site, you agree to the terms and conditions below.    

Company Details

 

Good Food Marketing Ireland Limited, t/a Good Food Ireland®.  Registered Office: Ballykelly House, Drinagh, Wexford. Ireland

 

Price

 

All prices shown on the site are in Euro and all transactions are conducted in Euro.  If ordering from overseas or in a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.

 

Payments

 

We accept all major credit and debit cards through online purchases. The Company uses Stripe Europe Ltd to process your credit card details during checkout in real-time.  All data transmitted is encrypted via a secure server (SSL) and we do not store your card details. We use strong security measures to prevent the loss, mis-use and alteration of your other information once it is in our records.

Bulk Orders

We are happy to facilitate bulk orders and payment by bank transfer.  Please contact the sales team at +353 (0) 53 9158693 or email info@goodfoodireland.ie.  We will be happy to help.

 

Customer Care 

Our customers are our priority.  We are here to help and if you have any issues with your order, or have corrections on our website, please contact our Sales Team by email: info@goodfoodireland.ie or by phone, office hours Mon-Fri 0900-1700, excluding ROI Bank Holidays. Tel +353 (0) 53 9158693. All emails will usually be dealt with within the next working day.

Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of the Republic of Ireland and all disputes will be referred to the exclusive jurisdiction of the Irish courts. The above terms do not affect your statutory rights as a consumer.

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Shipping & Delivery by Courier

 

Most goods purchased on www.goodfoodireland.ie other than Gift Vouchers are delivered by courier.  Good Food Ireland® use third party couriers to deliver products purchased from the site.  For shipping outside of Ireland we work with well-known logistics partners UPS using UPS Delivery Zone’s, Weight Based Shipping.

 

What countries can you ship to?

 

We deliver ambient products to lots of countries worldwide however there are some countries that we cannot deliver to due to customs regulations that are outside of our control.  Click here to see the list of countries we cannot deliver to (insert list)

 

What countries can you ship chilled products to? 

 

We ship chilled products throughout the Island of Ireland, Great Britain and Mainland Europe only. When shipping chilled food, we use specially designed chilled packaging. We dispatch chilled food Monday and Tuesday to help ensure delivery by Friday.

 

When will my Box be dispatched? 

 

Non-chilled Boxes are dispatched Monday to Friday. We do not dispatch or deliver over the weekend or public holiday’s as we want to ensure your Box arrives in perfect condition.

 

Chilled boxes are dispatched Monday and Tuesday to ensure delivery by Friday.

 

How will I know when my Box will be delivered? 

 

Once we have dispatched your order you will receive an email with a Tracking Number so that you can see where your parcel is at a given time.  Unfortunately, we cannot guarantee a specific date and time for delivery. Currently delivery times may be longer than usual due to the COVID-19 impact on both domestic and international deliveries.  Delivery dates and times vary from country to country.

 

How long does my order take to get to its destination?

 

Delivery times in ROI, to NI, Britain and Europe are normally within 1-2 working days.  However, International deliveries may vary depending on the product purchased and the country you wish to have it delivered to. Once on the product page on the online shop you can select the destination country and it will calculate the delivery time.  

 

What if my delivery is late or does not arrive?

 

You can contact us at info@goodfoodireland.ie and we will be happy to help.  However, in some cases it might be a speedier process to contact your local depot or access point quoting your Tracking Number.  To view all UPS Access Point locations with its individual opening days and hours please go to the www.ups.com webpage.

 

It is crucial to ensure the delivery address and phone number are correctly inputted before placing an order. Any failed deliveries through no fault of our own or through no fault of the courier service, for example, wrong address given, refused delivery by the recipient or no one available to receive the package, the purchaser is liable for delivery charges. 

 

If I purchase a Box for delivery as a gift, will the recipient know who it is from?

 

When you purchase the Box, you can tick the “Give as a Gift” button and include a personal gift message for the recipient so they know where it has come from.

 

How much will delivery cost?

 

This will depend on a number of different factors including the size and weight of the box and the country of destination and in some cases the method of delivery chosen.

 

What if my delivery arrived damaged?

 

Good Food Ireland® makes every effort to ensure that your order arrives with you in perfect condition.  If this is not the case please contact us within 48 hours of receiving your order. Email: info@goodfoodireland.ie.  We will work with you to resolve the issue to your satisfaction.

 

What happens if I or the recipient is not at the address to accept the delivery?

If your delivery is within ROI or Northern Ireland and you or the recipient is not at home to receive the package the courier will call the contact number that was supplied at the time of purchase to arrange another delivery time.  Deliveries outside of ROI and NI will be by UPS and if you miss the first attempt at delivery a UPS InfoNotice will let you know that they were unable to deliver your package. You can use this notice to reschedule delivery using the options provided.  Or you can choose to have UPS attempt another delivery. They will make up to three delivery attempts. After the third delivery attempt your package may be returned to us.

Why are there two delivery charges if items are going to the one address?

For orders including 2 or more items, we will pack items together for shipping where possible. For safety reasons, some items must be packed in separate boxes, incurring separate delivery charges. We will do our utmost for you to pack gifts together to save on shipping costs but this is not always possible. If you have multiple items please do not hesitate to contact us and we will be happy to advise you on best possible options

Will I pay Customs & Import Tax on my delivery?

When ordering goods from our site for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. It is the receiver’s responsibility to declare the package or the receiver can appoint a broker agent to declare the package. Any additional charges for customs clearance must be borne by the receiver. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. It is important to note that cross-border deliveries may be subject to opening and inspection by customs authorities.  Good Food Ireland do not accept any responsibility for any hold ups or charges that occur during customs clearance.

 

Delivery of Gift Vouchers

 

Physical Gift Vouchers are dispatched in a Good Food Ireland® presentation wallet by Standard Postal Delivery. Expected delivery is 2-3 days, excluding weekends and bank holidays in Ireland. Please allow for 3-5 working days for delivery to the U.K and beyond. If your order is placed before 12 noon (Mon-Fri excl. ROI Bank Holidays) we will endeavour to post Gift Voucher/s on the same day. While every effort will be made to post your Gift Voucher on the same day of purchase this cannot be guaranteed. For additional security there is also an option to have your Gift Voucher/s sent by Registered Post which requires a signature on delivery.  E-Gift Vouchers are sent directly by email immediately on receipt of payment. 

Refunds, Damages, Returns

 

In a case of any items delivered in damaged condition, please contact us within 48 hours of receiving your delivery. You can contact us on info@goodfoodireland.ie or by phone +353 (0) 53 9158693.   We will work with you to resolve the matter to your satisfaction.  Returns cannot be accepted for perishable products, or personalised items. Good Food Ireland® do not accept returns on any food products. Refunds exclude delivery charges

Good Food Ireland® Physical Gift Voucher – T&Cs 

  • Good Food Ireland® Gift Vouchers are valid for use instore at the Good Food Ireland® Collection exclusively. Please visit www.goodfoodireland.ie for an up-to-date list of where your Gift Voucher can be redeemed.

  • You will receive an automated confirmation email when your payment has been processed and your Gift Voucher has been dispatched. 

  • Gift Vouchers can be personalised with a message by completing the relevant section on check out.

  • Good Food Ireland® Gift Vouchers are valid for 5 years from date of purchase and must be redeemed within the date specified on the Voucher.

  • Original Gift Voucher only must be presented at venue.  

  • Gift Vouchers may be used as full or in part payment of a bill.

  • Advance booking is always recommended and subject to availability at your chosen member venue.

  • If you would like to use the Gift Voucher to purchase a product or Experience on our online shop please contact a member of the Good Food Ireland team directly by emailing info@goodfoodireland.ie or call +353 (0) 53 91258693 (Office hours Mon-Fri 0900 to 1700 GMT).  Excluding ROI Bank Holidays.

  • Good Food Ireland® Gift Vouchers are non-refundable and there is no cash alternative.

  • Gift Vouchers cannot be reissued once expired and vouchers that have expired will not be accepted.

  • To alter or deface a Voucher in any way may render the Voucher invalid.

  • Good Food Ireland® shall have no liability for the delay or failure to deliver vouchers where the delay or failure to deliver is caused by circumstances wholly or partly beyond our control.

  • There is a handling charge added to the purchase of each Gift Voucher. This goes directly to cover costs for handling, postage and packaging

  • Delivery charges are subject to change without notice.

  • Good Food Ireland® Gift Vouchers are the sole responsibility of the holder and should be treated as cash. Good Food Ireland® accepts no liability for lost, mislaid or stolen Vouchers and they cannot be replaced.

  • Good Food Ireland® reserves the right to alter, change and or add to the terms and conditions of this Gift Voucher at any time without notifying the holder.

 

Delivery 

 

Good Food Ireland® Physical Gift Voucher

 

Gift Vouchers are dispatched in a Good Food Ireland® presentation wallet by Standard Delivery with An Post. Expected delivery is 2-3 days, excluding weekends and bank holidays in Ireland. Please allow for 3-7 working days for delivery to the U.K and beyond. If your order is placed before 12 noon (Mon-Fri excl. ROI Bank Holidays) we will endeavour to post Gift Voucher/s on the same day. While every effort will be made to post your Gift Voucher on the same day of purchase this cannot be guaranteed. For additional security there is also an option to have your Gift Voucher/s sent by Registered Post with An Post, the national postal carrier.

 

Good Food Ireland ® Physical Gift Voucher – FAQ’S

 

How will I know when my Gift Voucher order has been dispatched?

You will receive a confirmation email to let you that your order has been processed and has been dispatched.

 

Can I personalise my Physical Gift Voucher?

 

Yes, you can have a personal message included with the Gift Voucher by completing the Gift Message section at checkout.

 

Is there an expiry date on the Physical Gift Voucher?

 

Your Gift Voucher is valid for 5 years from the date of purchase

 

How will the Physical Gift Voucher be presented?

 

The Physical paper voucher will be presented in a Good Food Ireland® branded wallet

 

Where can I use my physical Good Food Ireland® Gift Voucher?

 

You can use the physical Gift Voucher in store in any of the Good Food Ireland® Collection i.e., hotels, restaurants, pubs, cafes, food shops, cookery schools, food and drink producers.  For an up-to-date listing please visit www.goodfoodireland.ie. You can also use your physical Gift Voucher to purchase items or Experiences on the Good Food Ireland® Online Shop however, to enable this you must first contact a member of the Good Food Ireland® team either by email: info@goodfoodireland.ie or by calling +353 (0) 53 9158693.  We will be very happy to assist you. 

 

Can I buy multiple Physical Gift Vouchers in one transaction?

 

Yes, it is possible to buy a number of vouchers in one transaction.  However, the vouchers can only be sent to one single address and not individual addresses.  In this case you would have to buy the vouchers through individual transactions.  If you are interested in ordering multiple vouchers for individual dispatch you are very welcome to contact our sales team at info@goodfoodireland.ie.

 

Can my Physical Gift Voucher be replaced if lost, mislaid or stolen?

 

Vouchers are valuable and are the responsibility of the holder.  Vouchers should be treated as cash and cannot be replaced if lost, mislaid or stolen.

Good Food Ireland® E-Gift Vouchers – T&C’S 

 
  • E-Gift Vouchers are valid for use ONLY in the Good Food Ireland® Online Shop.  Please visit www.goodfoodireland.ie.to spend your E-Gift Voucher.

  • Good Food Ireland® E-Gift Vouchers are NOT redeemable in-store at any of the Good Food Ireland® Awarded Collection.

  • Your E-Gift Voucher can be personalised with a message by completing the Add Message in the relevant section on check out.

  • E-Gift Vouchers are valid for five years from the date of purchase.

  • E-Gift vouchers cannot be reissued once expired and E-Gift Vouchers that have expired will not be accepted.

  • Good Food Ireland® E-Gift Vouchers are the sole responsibility of the holder.  Good Food Ireland® accepts no responsibility for vouchers that are lost or mislaid.

  • E-Gift Vouchers may be used on the Good Food Ireland® Online shop in full or part payment of a transaction. Cash refunds are not permitted.

  • Should the monetary value of your E-Gift Voucher be less than the item you wish to purchase, the balance can be paid by debit or credit card.

  • Should the monetary value of your E-Gift Voucher be greater than your online purchase, the balance will be applied to your E-Gift Voucher.

  • You can access the balance of your E-Gift Voucher at any time by visiting www.goodfoodireland.ie.  You will require the unique code on your E-Voucher to do so.

  • E-Gift Vouchers are non-refundable and are not redeemable for cash.

  • All successful online transactions are confirmed to the purchaser by email. Each purchase is given a unique code. Please use this for reference when using your E-Gift Voucher on the online shop or if you need to communicate with Good Food Ireland® regarding the purchase of an E-Gift Voucher. 

  • Good Food Ireland® reserves the right to alter, change and or add to the terms and conditions of this E-Voucher at any time without notifying the holder.

Delivery

Good Food Ireland® – E-Gift Voucher 

  • Once your order is processed, your Good Food Ireland® E-Gift Voucher will be immediately emailed as a PDF attachment to the email address provided.   Delivery is instant and there is no delivery charge.

 

Good Food Ireland® E-Gift Vouchers – FAQ’S

 

Where can I use my E-Gift Voucher?

 

You can use your E-Gift Voucher to purchase any product or Experience on the Good Food Ireland® Online Shop. Please visit www.goodfoodireland.ie 

 

Can I use my E-Gift Voucher in store at the Good Food Ireland® Collection?

 

E-Gift Vouchers can only be redeemed on the Good Food Ireland® Online Shop as they have a unique code which must be inputted online to complete a purchase.  Please visit www.goodfoodireland.ie

 

Can I use my E-Gift Voucher for more than one transaction?

 

You can use your E-Gift Voucher for multiple transactions as long as there is a credit balance. 

 

Can I put the value of my E- Gift Voucher towards a higher value item on the online shop?

 

Yes, you can use the value of your E-Gift Voucher against the purchase of a higher value item or Experience on the online shop and pay the outstanding balance by credit or debit card.

 

What happens if the value of my E-Gift Voucher is greater than my online purchase?

 

Should the monetary value of your E-Gift Voucher be greater than your online purchase, the residual balance will remain on your E-Gift Voucher for further use.

 

Can my E-Gift Voucher be replaced if lost, mislaid or stolen?

 

Vouchers are valuable and are the responsibility of the holder.  Vouchers should be treated as cash and cannot be replaced if lost, mislaid or stolen.

 

How will my recipient know who sent them an E-Gift Voucher?

 

A gift message can be included with a personalised greeting and sent with your purchase. Enter your personal message in the Gift Message field on the checkout page.

 

Does my E-Gift Voucher have an expiry date?

 

Your E-Gift Voucher is valid for 5 years from date of purchase

 

Good Food Ireland® Experiences – T&C’s

Each Experience will have its own specific Terms & Conditions or restrictions so it is important to read these carefully prior to purchasing the Experience. It is your responsibility to ensure that you choose an Experience appropriate for the intended participant and it is the responsibility of the participant to double check that the restrictions are not prohibitive. If you require any further information regarding the suitability of a particular Experience please feel free to contact a member of our sales team on +353 (0) 53 9158693 or email: info@goodfoodireland.ie (Office hours Mon-Fri).

A Good Food Ireland® Experience can be purchased for personal use or Gifted as an Experience. All E-Vouchers will be issued with a unique code which must be used when dealing with us.

A Good Food Ireland® Experience can be purchased for a specific date or for an unspecified date (open dated) that can then be booked in the future.

 

If the Experience purchased is date specific the purchaser/gift receiver will receive an auto generated email with an Experience E-Voucher confirming the date, location and the details of the Experience.  Confirmation of your booking will also be sent directly to your Experience Provider.  You will be required to present your Experience Voucher on the day of the event.  

Cancellation: We understand that circumstances change in which case the holder of an Experience E-Voucher agrees that in the event of having to postpone/cancel a booked appointment, they will notify the Experience Provider by telephone or email 48 hours prior to the day of the Experience. Failure to do so will result in the voucher becoming invalid and it cannot be replaced or refunded.

To redeem and to book your open dated Gifted Experience please click on the link included on your E-Voucher or visit www.goodfoodireland.ie.  The unique code on the E-Voucher will be required to book the Gifted Experience.  Should you need help please contact the sales team on +353 (0) 53 9158993 or email: info@goodfoodireland.ie

Should an Experience no longer be available your E-Voucher can be used towards another Experience of your choice or for products from our website to the value of the original voucher.

Good Food Ireland® has agreements with its Experience Providers regarding their standard of performance and providers are registered with their relevant regulatory bodies. Once a booking has been made with an Experience Provider the E-Voucher holder is bound by the terms and conditions of that provider. Good Food Ireland® accepts no liability whatsoever arising from activities conducted by the Experience Providers.  

The Experience Provider reserves the right to postpone the Experience due to unforeseen circumstances e.g., weather conditions, Force Majeure.  In this event the E-Voucher holder will have the opportunity to reschedule or to book another Experience of equal value.

All Experience E-Vouchers must be redeemed by the date on the voucher.  All Experience E-Vouchers are non-refundable and there is no cash alternative.

Failure to attend a pre-booked Experience event will result in the E-Voucher becoming invalid.

Vouchers are valuable documents and in the event of a voucher being lost, stolen or destroyed, the voucher cannot be replaced.

Good Food Ireland® Experiences – FAQ’s

I have been gifted a Good Food Ireland® Experience but it has no date on it.  How do I redeem it?

Click on the link in the email you received and it will bring you directly to the Experience on the website.  You then choose the date you would like to book the Experience and input the unique code on check out and you will then be issued with an E-Voucher to confirm your booking.  Enjoy your Good Food Ireland® Experience.

If the Experience I have been gifted no longer exists on the website how can I redeem my voucher?

Log on to www.goodfdoodireland.ie to explore all of the Experiences available. The E-Voucher will have a monetary value and a unique code on it and this can be used to purchase another Experience. 

What do I do if I need to change my Experience for one of a higher or lower value?

Should you choose an Experience of a higher value than the one you have been gifted you will be prompted to input your voucher’s unique code and then to pay the balance with a credit or debit card.  If the Experience is of a lower value the residual balance from your Experience E-Voucher will remain on your E-Voucher for future use.

What do I need to do if I am unable to avail of a gifted Experience that has been pre-booked for a specific date?

You must contact us by email at bookings@goodfoodireland.ie giving your name, the date of the Experience and the unique code on the Experience E-Voucher or telephone + 3535 (0) 53 9158693 no later than 48 hours prior to the actual date of the Experience.  Failure to do this will result in the voucher being becoming invalid and it cannot be replaced or refunded.

How long is my Experience E-Voucher valid for?

Provided your Experience E-Voucher is not a Pre-Booked Experience for a specific date at a specific venue it is valid for a period of 5 years from date of purchase.

Can I use my gifted Experience E-Voucher for anything else?

You can use the monetary value of the E-Voucher against any product on the online shop provided your E-Voucher it is not for a Pre-booked Experience on a specific date and venue.

What do I do if my Experience is cancelled by the Experience Provider?

In the unlikely event that your Experience is cancelled by the Experience Provider you can then use your E-Voucher to book another Experience or to purchase items on the online shop on www.goodfoodireland.ie 

Are Good Food Ireland Experiences suitable for all ages?

Good Food Ireland® offers a very diverse range of Experiences.  It is important to familiarise yourself with the details of the Experience prior to booking it.  Each Experience will be different with its own restrictions or limitations i.e., some might not be suitable for children under a certain age, some might feature a walk on uneven terrain or some may include alcohol.  This should be taken into consideration when making a booking.

 

Good Food Ireland® Subscription Boxes – T&C’s 

Good Food Ireland® Subscription Boxes are available to purchase on an annual, quarterly or once off basis.

 

To subscribe to a Subscription Box, you must first create an account.

 

Subscriptions cannot be exchanged for cash.

 

Each Subscription Box will have a different selection of ambient food and drink products from the Good Food Ireland® Collection of the best artisan makers around the Island of Ireland. Good Food Ireland® cannot guarantee that a selection available in a particular time period will be available thereafter.

 

By subscribing to our Subscription Boxes, you agree to pay your subscription fee for the goods that are purchased and delivered for the term agreed by both parties.

You can subscribe to any one of our Subscription Boxes for yourself or you can give as a gift. 

Subscription Renewal

Good Food Ireland® do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of annual, quarterly or 1 month expires unless the subscription is ‘set to cancel’ before your final payment date in your initial commitment.

Your subscription is continuous until you cancel. If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew for a new subscription period of the same amount of time.

Pre-paid Annual Subscriptions

An annual pre-paid subscription is an agreement to receive a Subscription Box which we will dispatch every 3 months for a 12-month period.  Your annual pre-paid subscription commences on the date of purchase. Once purchased your first Subscription Box will be shipped in accordance with the next Subscription Box dispatch date.

Quarterly Subscriptions 

By subscribing you agree to pay the quarterly subscription fee for the products that are supplied for each quarter. Your credit card will be debited for each Subscription Box 24 hours before the cut-off date for each of the Subscription Boxes.  Please pay particular attention to these dates.

Once Off Subscriptions 

To purchase once off Subscription, you must place your order for your chosen Subscription Box on or before the date for last orders for that box.  You will be charged at checkout and your order will be duly dispatched in time for that particular Subscription Box celebratory occasion, i.e., St Patrick’s Day etc.

Cancellation

Good Food Ireland® Subscription Boxes are supplied on a subscription basis. By signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf.  It is up to you as the subscriber to cancel the subscription.

Cancellations must be completed before the next renewal date.  Unless your subscription is cancelled by you 24 hours prior to the next renewal date for your current agreed period your subscription will be automatically renewed for the same amount of time i.e., if your annual subscription was purchased on 15th February it will automatically be renewed and charged to your credit card on the 15th February the following year for a further 12-month period.  

Due to the fact that pre-paid annual subscriptions are discounted they cannot be cancelled mid-term.

Cancellations of quarterly subscriptions must be made 24 hours prior to the cut-off date for the next Subscription Box dispatch i.e., if the cut-off date for the dispatch of a Subscription Box is Monday 31st May, then you must cancel your subscription by 30th May.  If you do not cancel prior to that date you will be charged for that quarters Subscription Box and it will be dispatched to you.  

You may cancel your subscriptions by logging into your account on the Good Food Ireland® website www.goodfoodireland.ie.

Billing & Payments

Please note, annual and quarterly subscriptions will automatically renew for an additional subscription period of the same amount of time unless you cancel your subscription prior to the end of your then current agreed subscription period.

Unfortunately, we cannot accept Prepaid Credit and Debits Cards for our subscription service.

We want you to have the best possible experience while availing of our Subscription Box service and so we encourage you to constantly monitor and update your payment method information or cancel your membership should you wish to discontinue your subscription.

Shipping

Good Food Ireland® uses third party couriers to deliver products purchased from the site and it is the responsibility of the Purchaser to ensure someone will be at the given address to receive the goods.

 

Good Food Ireland® Subscription Boxes will be dispatched in a timely manner in order to meet the deadline for the particular celebration event as outlined on the website.  Our delivery company is responsible for the delivery of the goods ordered. We will issue an email with a Tracking number as soon as the goods have been dispatched so you can see where your order is at a given point.

 

Please ensure delivery address and phone number are correctly inputted before placing the order. 

 

Orders are dispatched Mon – Thurs excluding ROI Bank Holiday weekends.  Orders for delivery in Ireland are normally dispatched for next day delivery.

 

Imagery

All images depicted are for illustration purposes only

Customs

When ordering goods from our site for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. It is important to note that cross-border deliveries may be subject to opening and inspection by customs authorities.

Returns & Refunds

Good Food Ireland ® makes every effort to ensure that your order arrives with you in perfect condition.  If this is not the case please contact us within 48 hours of receiving your order.  Items purchased through the Subscription Box are final and non-fundable. We don’t accept returned orders or items for perishable goods. Email: infor@goodfoodireland.ie 

Customer Care. We are here to help.  You can contact our sales team at info@goodfoodireland.ie or telephone +353 53 9158693 (Office hours Mon-Fri exc. ROI bank holidays).

 

Good Food Ireland® Subscription Boxes – FAQ’s 

 

What will be in my Good Food Ireland® Box?

 

Each quarter you will receive a minimum of six ambient food and drink products from our Good Food Ireland® Collection of the best artisan Makers around the island. Products like chutneys, crackers, biscuits, juices, jams, relishes and so much more. But it’s a mystery box so you can look forward to a delicious surprise, while you also discover our island. Don’t worry our Good Food Ireland® quality guarantee means we have met and certified the Makers and tasted all their produce before we select them for our Good Food Ireland® Box. We will have lots of stories about the Makers and Recipes for you to create with your newly discovered produce.

 

Can I personalise my Gift Box subscription?

 

Absolutely, we will handwrite your personal gift message in the first box of your gift subscription.

 

What’s the difference between the Boxes?

 

The biggest difference is the size and the number of items in each box. All products are full size.

 

When will I be charged for the subscription? 

 

You will be charged at checkout and then either quarterly or annually thereafter. For quarterly subscriptions, you’ll be charged for subsequent boxes before each box ships. Annual subscriptions will be charged each year from your purchase date. 

 

Is there a cut-off date for ordering my subscription?

 

Each quarter has its own cut-off date as follows (may be subject to change) –

  • St Patrick’s Boxes – Last Orders, Sunday February 28th 2021

  • Summer Solstice Boxes – Last Orders, Monday May 31st 2021

  • Halloween Boxes – Last Orders, Thursday September 30th 2021

  • Christmas Boxes – Last Orders, Tuesday November 30th 2021

 

If you order after these dates you will receive the next quarterly box.

 

Where do you ship to?

 

We are currently shipping to most countries around the world, including the US, Canada, Europe, Australia and Asia.

 

When will my Good Food Ireland® Box ship? 

 

The first box will ship in early March just in time for St Patrick’s Day on March 17th. After that, the next box will ship in time for the next celebration, June 21st (Summer Solstice), then October 31st (Halloween) and December 25th Christmas. It will be on a quarterly schedule, every 3 months.

 

Where can I go for help or to cancel my subscription? 

 

To deactivate your subscription, you can LOGIN to “My Account” and select “My Subscriptions”. Your active Subscriptions will be listed here, click Cancel and follow steps.

 

Or feel free to GET IN TOUCH, we’re here to help info@goodfoodireland.ie

 

Please cancel your subscription prior to your renewal date so you won’t be charged for future Good Food Ireland® Boxes.

 

Good Food Ireland® Special Offers – T&C’S

Good Food Ireland® Special Offers are available to book online on www.goodfoodireland.ie .  The Special Offers are date specific which means they must be used within the specified time frame.  

Each Special Offer will have its own Terms & Conditions or restrictions so it is very important that you read these carefully to ensure that they meet your requirements before purchasing.

Good Food Ireland® Special Offers can be purchased for personal use or given as a gift.

When you purchase a Special Offer, you will be issued with a confirmation E-Voucher with its own unique code, the details of the Special Offer and the contact details for the Accommodation Provider. You must then contact the Provider directly when you are ready to make your booking, using the unique code on your E-Voucher or if you need further information about the offer.  Advance booking is required and is subject to availability.  The Special Offer E-Voucher cannot be used in conjunction with any other offer. It is non-refundable and cannot be replaced.

When a Good Food Ireland® Special Offer is purchased as a gift the recipient will receive a confirmation E-Voucher with its unique code and details of the Special Offer.  The E-Voucher can be personalised with a gift message by inputting the details in the Message section at checkout.

Customer Care 

Remember, we are always here to help.  Should you have any queries about your purchase or booking you can email us at info@goodfoodireland.ie or call + 353 (0) 53 9158693.

Cancellations 

We understand that circumstances change and if for whatever reason you, unfortunately, need to cancel your booking, you can do so up to 48 hours or more prior to the date of arrival. Inside 48 hours, we cannot offer a refund as our Members have been busy preparing for your visit. To request cancellation, you must Email us directly in advance at bookings@goodfoodireland.ie and provide your booking number and name. Failure to do so will unfortunately render your e-Voucher invalid and it is non-refundable 

However, if you cancel within the cancellation timeframe the monetary value of your E-Voucher may be used for any other Experience or item available on the Good Food Ireland® Online Shop. Your E-Voucher will be valid for up to 5 years from the date of purchase.

Dietary Restrictions

The Provider will be delighted to accommodate dietary restrictions and food allergies, including vegetarian and gluten-free options. Please be sure to outline yours at the time of booking, so your Provider is aware of your needs and can prepare for your visit.

Safety & Security

All Approved Members to our Collection have been visited by our Team and certified for the highest standards and criteria. We are all aware of the importance of your safety. In light of Covid-19, please be sure of our commitment to keeping you safe. 

Good Food Ireland Special Offers – FAQ’S 

Is there an expiry date on my Special Offer E-Voucher?

Your Special Offer E-Voucher is valid for a specified period in the offer details which means it must be used within that time frame.  Please check carefully to ensure it suits your needs before making a purchase.

What happens if I purchase or receive a gift of a Special Offer E-Voucher but I am unable to use it in the specified timeframe?

Not to worry, you may use the monetary value of the Special Offer E-Voucher to purchase items or other Experiences or Special Offers on the Good Food Ireland® online shop at www.goodfoodireland.ie. The E-Voucher will be valid for 5 years.

What happens if I use my Special Offer E-Voucher to book a Special Offer at a Member business but I am unable to attend?

You must cancel your booking at least 48 hours prior to the date of your arrival by emailing us at bookings@goodfoodireland.ie or your E-Voucher will be rendered invalid. As the Provider will have made provision for your visit, we are unable to refund or replace the E-Voucher.  However, if you cancel within the specified time frame you will be able to put the monetary value of the E-Voucher against a purchase of items for sale on the Good Food Ireland® Online Shop at www.goodfoodireland.ie.

I would like to give a Special Offer E-Voucher as a gift, can I personalise it?

Yes, absolutely you can personalise your gift by inputting the details in the message section on check out.

Good Food Ireland Tours – T&C’S

Good Food Ireland® partners with a number of Tour Operators to offer its customers an exciting and eclectic mix of the best foodie adventures.  Each tour will be subject to the specific Tour Operator’s booking terms and conditions.  Please click on the link provided within each individual tour page to access the applicable full Tour Booking T&C’s.

VAGABOND TOURS – TOUR BOOKING TERMS AND CONDITIONS

Please read and understand our terms and conditions prior to booking, a Vagabond’ and ‘Driftwood’ are trading names of Vagabond Tours Limited having its registered office at Unit 52, Newtown Business and Enterprise Park, Newtownmountkennedy, Wicklow, Ireland and which is incorporated in Ireland with limited liability. Company registration number 352969. In the following Terms and Conditions, the term ‘Vagabond’ refers to both Vagabond and Driftwood and any reference to ‘Vagabond’ should be interpreted as also meaning ‘Driftwood’.

b) The ‘client’ is the person or persons who has/have made a confirmed booking with Vagabond.

c) Your statutory rights are not affected by the within Terms and Conditions.

Flexible & Fair: Our Worry-Free COVID-19 Booking Terms

We appreciate that making travel plans is challenging at the moment, so we have introduced a number of terms, effective November 5th 2021, to be as flexible as possible and make booking your Vagabond tour worry-free.

  • A reduced deposit of 100 per person secures your place on any tour.

  • Unlimited free changes to your booking up to 30 days before your departure date.

  • No upfront cost to hold your tour place for 7 days while you make your decision.

  • Final payment is not required until 30 days prior to your departure date.

  • Tour Balance payments can be made in bitesize chunks to help spread the cost.

  • Should it not be possible to travel due to travel restrictions in Ireland or in your Country due to COVID-19 at the time of travel, deferment to a later travel date or our new Flexible Gift Card offered in lieu of a refund. Full refunds may be available upon request.

  • If, due to COVID travel restrictions we are forced to cancel your tour, Vagabond will offer alternative travel arrangements or a flexible gift card to all clients booked onto the tour or a full refund of the tour price. In these circumstances, no incidental or consequential expenses will be paid by Vagabond

  • All other reasons for cancellation by a client will be subject to our regular terms and conditions listed here.

For latest updates regarding the Covid-19/Coronavirus please see our blog post.

Booking Acceptance

1.1 A booking is accepted by Vagabond, only when we, or our agent have either received a 100 deposit per person and confirmed your booking by email if your booking is made more than 30 days in advance of your tour departure or when we have received payment in full and confirmed your booking by email if your booking is made less than 30 days before your tour departure. No tickets will be issued until full payment has been received.

1.2 On receipt of payment as detailed above, subject to availability and at our discretion, Vagabond will reserve the client a place on a trip. A contract is only made between the client and Vagabond upon the confirmation of your booking and our communication thereof to either you or our travel agent.

1.3 It is a condition of your booking being accepted that each client signs (or has signed on his behalf if under 18) our waiver of liability, a copy of which will be forwarded to you on booking and which must be signed and presented to your Vagabond Representative at the commencement of your tour. Failure to sign a waiver will result in the client’s booking being treated as having been cancelled by you and we reserve the right to impose the cancellation fees described in this agreement.

Insurance

2.1 The price of your ticket does not cover your travel insurance.

2.2 Vagabond strongly recommends that client’s purchase comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money and public liability, before you travel. Clients should ensure that any activities undertaken during the tour are covered by their travel insurance policy. Please note that some activities may require specific insurance and it is a matter for the client to ascertain this position with their insurer before partaking in any activity. Vagabond reserves the right to refuse admission to a passenger unless the client has arranged appropriate insurance. Vagabond accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death.

Cancellation

3.1 Cancellation of a client’s booking must be notified in writing to Vagabond. Cancellation charges are calculated on the day when written notification is received by Vagabond. The table below shows the number of days before departure dates that Vagabond receives written confirmation of cancellation, including any surcharges that will be imposed on the client as a corresponding cancellation charge. Please note that in addition to the tour fare cancellation charges set out below, the client may also incur cancellation fees in respect of any third-party suppliers booked by the client in association with a Vagabond Tour.

We have enacted the following temporary changes to our cancellation policy in light of the Covid-19/Coronavirus situation:

Notification Period

Normal Terms

30+ Days

Deposit is non-refundable (can be deferred to another tour).

Full refund (excl. deposit)

30 Days or Less

Deposit is non-refundable (cannot be deferred to another tour).

No refund.

3.2 Once the tour has started, no refunds will be made under any circumstances for any unused sectors or sections.

3.3 If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy, this is entirely a matter between the client and their insurer.

3.4 If the client wishes to change to an alternative departure date, this must be done with a minimum of 30 days’ notice. Any charges or non-refundable deposits which have been paid to third party suppliers are payable by the client in these circumstances.

Reservations

 

4.1 It is the full responsibility of the client to check the accuracy of the dates booked upon receipt of their travel documents

 

Changes by Us

 

5.1 Any increase in price will be notified to Vagabond agents, and on our website. Vagabond will endeavour to remove all out-of-date promotional material.

 

5.2 Vagabond reserves the right to reduce the price of any of our tours. The final price applicable will be confirmed to the client before the client makes a booking.

 

5.3 Vagabond itineraries are deliberately flexible and if possible, the requirements of individual groups and clients will be facilitated. Vagabond reserves the right to vary, modify or cancel any itinerary, either partly or wholly. Itineraries published are sample itineraries only and may be amended without notice. Vagabond also reserves the right to use alternative vehicles to those advertised on our website.

5.4 In the event of a tour cancellation by Vagabond, Vagabond will offer a full refund of the tour price only, less any non-refundable elements, or alternative travel arrangements to all clients booked onto the tour. In these circumstances, no incidental or consequential expenses will be paid by Vagabond.

5.5 If access to any county/country or area is prohibited for reasons beyond Vagabond’s control the client will be entitled to a refund only if Vagabond cannot offer substitute services of an equivalent standard. The amount of the refund will be calculated pro-rata based on the total number of tour days and the number of tour days already travelled.

Tickets

6.1 Tickets can only be used by the client to whom the ticket was issued; no other person can use the ticket in any circumstances.

6.2 The ticket must be produced at any time at the request of a Vagabond Representative, and the client may also be asked to produce valid photo identification.

Travelling

7.1 The client must observe the laws and regulations of the countries visited, including customs and foreign exchange restrictions. If the client does not, they may be asked to surrender their Vagabond ticket which may be cancelled without refund.

7.2 In the interest of safety there may be times when the Vagabond representative has to make a decision. It is a condition of booking that the client must comply with the authority and decisions of the appointed Vagabond representative. If the client does not comply with the Vagabond representative and is not compatible with the general enjoyment and wellbeing of the other members of the tour, Vagabond reserves the right to exclude the client from continuing the tour. In such a case, Vagabond will not be liable for any refund, compensation or any additional costs incurred by the client. Vagabond cannot accept responsibility for the behaviour of others on tour or for any activities that are curtailed as a result.

Holiday Details and Conditions

8.1 Our Vagabond tours are physically active, with varying levels of demands and fitness requirements depending on the specific itinerary and duration of the tour. By booking your tour you represent that you do not have any physical or other conditions that would create a hazard for you or other participants or affect other people’s enjoyment of the tour. If you have a physical or medical condition, dietary restriction, or other condition that will require special attention during the tour, you must inform us in writing when the booking is made. We may require a medical certificate if you have a special condition. We reserve the right in our sole discretion to accept, decline, or remove anyone from a tour (at departure or during the tour) who we judge to be incapable of meeting the tour’s physical demands. You must complete a waiver as detailed above before commencement of the tour confirming your understanding of these circumstances and confirming your physical and medical condition. Please be aware in this regard that participation in each individual activity is a matter for the client on a day-to-day basis during the tour. If you do not want to participate in a particular activity, please let the Vagabond Representative know.

8.2 Vagabond assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the tour.

8.3 The client is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour.

8.4 It is the responsibility of the client to ensure they have a valid passport and all visas, permits and certificates required for your selected tour, as well as any vaccinations and to comply with all applicable laws.

8.5 The client agrees that Vagabond may take photographs and films of the client while on the tour and that these may be used in Vagabond brochures, on our website and/or advertising without obtaining further consent or payment in respect of such photographs or films. From time-to-time Vagabond engages in promotional /advertising activity with reputable agencies such as Failte Ireland, Tourism Ireland, Travel Agents and Tour Operators to promote Vagabond and Ireland. The client agrees that Vagabond may use photographs and films taken on tour in promotional /advertising activity with Failte Ireland, Tourism Ireland, Travel Agents and Tour Operators.

8.6 Should the client have a complaint in respect of the tour, they should inform the Vagabond representative during the course of the tour. If the matter cannot be resolved after the representative’s best endeavours to do so during the tour, the client’s complaint should be made in writing within 28 days thereof so that it can be investigated. Any claims made after the 28 days period will not be considered by Vagabond. If the client chooses to write to Vagabond via the Internet, please include a home address to reply to in writing. Please note that if you attempt to address a situation on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

8.7 The contract and all matters arising in respect hereof shall be subject to Irish law and the jurisdiction of the Irish Courts, unless we agree otherwise in writing.

8.8 If any provision of these terms and conditions is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.

8.9 If the client is unsuccessful in any legal action instituted against us, the client agrees to pay all our costs, including, but not limited to, legal costs.

8.10 Clients must be aged 18 years and over but Vagabond may, at its absolute discretion, and in exceptional circumstances, give confirmation of acceptance of a person outside this age restriction, subject to the signing of a waiver on behalf of the client by a parent or guardian and any other conditions that Vagabond may deem appropriate.

8.11You agree that the sole remedy for any default by Vagabond arising under this agreement shall be the return of the paid tour cost. To the maximum extent permitted under applicable law, Vagabond shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, even if Vagabond has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.

8.12 Pets are not allowed on Vagabond or Driftwood tours. If you need to bring a service dog, Vagabond Tours must be notified before you book your tour. Vagabond Tours may not be able to accommodate this request due to accommodation restrictions and considerations of other passengers.

8.13 For people with mobility issues, we would recommend our Driftwood tours. The walks on the Driftwood tours are generally more like strolls and there are no long hikes. They are quite manageable and we would be happy to advise you further as to the suitability of each tour before booking. The vehicles are also lower to the ground and easier to get in and out of. Our mini coaches are not wheelchair accessible so you must be able to get on and off the coach unaided or have someone come on tour to help you. A light-weight foldable wheelchair can sometimes be stowed in the luggage compartment but our tours are not suitable for larger wheelchairs or mobility scooters. You must advise us before booking a tour that you will be using a wheelchair or other mobility aids.

Weather Conditions & Force Majeure

9.1 The client accepts that certain activities and aspects of Vagabond tours are weather dependent and that under no circumstances can Vagabond be held responsible for weather conditions.

Vagabond will not be deemed in breach of these terms and conditions or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under these terms and conditions to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Vagabond, including without limitation acts of God, pandemics, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labour strikes, requisition, sickness, quarantine, government intervention, weather conditions, volcanic ash clouds and unforeseen circumstances.

If Vagabond and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Vagabond has investigated the prevailing situation, as it deems fit, it shall remain in Vagabond’s sole and absolute discretion whether to commence or proceed with a tour.

In the event that a tour has to be cancelled due to Force Majeure then the client will be offered an alternative tour at no extra cost. If this is not possible then the cancellation policy at paragraph 3 above will be applied.

No Smoking Policy

10.1 Vagabond operates a no-smoking policy on all its vehicles.

General

11.1 The booking conditions detailed herein together with the Waiver of Liability contain the entire contract between the client and Vagabond. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised Director of Vagabond.

11.2 The client’s contract is with Vagabond as the tour operating company. At any time and at Vagabond’s discretion, we may nominate to the client in writing any other company or person to have the benefit of some or all of those provisions of this contract, which Vagabond may then specify, as if the client had agreed the provisions directly with that company or person in the first place as well as agreeing them with Vagabond. Vagabond may, at its complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with the client.

11.3 All bookings with carriers and other service providers (including but not limited to providers of accommodation, activities and food) are subject to the terms and conditions and limitations of liability imposed by those carriers and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst Vagabond cannot accept any responsibility for any loss as a result of such actions or as a result of any act of omission of any such third parties, Vagabond will give every assistance to the client in helping to resolve any reasonable dispute.

11.4 Many of the accommodation arrangements referred to on our website are provided independently by third party accommodation providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such, any contracts are undertaken directly between you and the third-party accommodation provider. All such arrangements are made independently of Vagabond, regardless of any help and assistance which Vagabond may provide in securing such arrangements.

11.5 Many activity and outdoor pursuits arrangements referred to on our website are provided independently by third party activity and outdoor pursuits providers. Such arrangements are subject to the terms and conditions and limitations of liability imposed by those providers and as such any contracts are undertaken directly between you and the third-party activity and outdoor pursuits provider. All such arrangements are made independently of Vagabond, regardless of any help and assistance which Vagabond may provide in securing such arrangements.

11.6 Please note that no airline, carrier or third-party service provider depicted or recommended on our website, by virtue of their endorsement of our website, represents themselves either as contracting with or having any legal relationship with Vagabond.

Validity

12.1 All Vagabond and Driftwood tours are operated by: Vagabond Tours Limited, Unit 52, Newtown Business and Enterprise Park, Wicklow, A63 PA07. Registered in Ireland.

12.2 These terms and conditions are valid for all reservations made through 2019, 2020 and 2021.

Updating of Terms and Conditions

13.1 Vagabond Tours Limited reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions

 

Good Food Ireland® Tours – FAQ’s

How do I know that my payment is secure?

Good Food Ireland® accept all major credit and debit cards through online purchases. The Company uses Stripe Europe Ltd to process your credit card details during checkout in real-time.  All data transmitted is encrypted via a secure server (SSL) and we do not store your card details. We use strong security measures to prevent the loss, mis-use and alteration of your other information once it is in our records.

Will there be a point of contact in Ireland for our tour?

Yes, of course.  You can always email us at goodfoodireland.ie with your query.

Are meals included on tours?

That is dependent on the tour operator and this will be outlined before booking.

What happens if we have to cancel our trip?

Cancellations are subject to the tour operators’ terms and conditions.

 

Good Food Ireland® Magazine Reader Offers – T&C’S

The following terms and conditions govern your use of the Readers’ Offers on the site www.goodfoodireland.ie.  Please read them carefully before ordering any goods or services.

By ordering any goods and services from the site, you agree to the terms and conditions:

1. The promoter of the Reader Offer is Good Food Ireland®.

2. The Offer is only redeemable on the online shop at www.goodfoodireland.ie. Subject to using the Discount Code provided.

3. Each Reader Offer is valid for a specified time period only.

4.  Delivery charges, if applicable, will be charged separately to the displayed sale price and will depend on the size and delivery method chosen.   The delivery charge for the product, if applicable, will be displayed on screen before you confirm your order.

5.  The product will be despatched for delivery within five working days of receipt of your order, and your order will be fulfilled by any fulfilment date set out in the email confirming your order. Delivery dates will depend on the product ordered and the delivery type chosen.

6. The Reader Offer as described is non-refundable, cannot be exchanged and no cash alternative will apply. 

7. If you are returning a Product because it is faulty, you must contact us in advance by emailing us at info@goodfoodireland.ie and we will refund the costs incurred by you in returning the product, otherwise you will be responsible for those charges.

8. Good Food Ireland® reserve the right to change any aspect of a Reader Offer. 

9. The Offer can only be redeemed by persons of 18 years of age and over and you must be legally capable of entering into binding contracts.

10. Availing of a Reader Offer shall be deemed full and unconditional acceptance of the Terms & Conditions. 

11. Good Food Ireland® reserve the right to amend these Terms and Conditions at any time.  Each transaction is governed by the terms and conditions in force at the time of the transaction.  Any changes are effective immediately upon posting to the website.  Your continued use of the service constitutes your agreement to such terms and conditions.

12. These Terms and Conditions shall be governed by the laws of Ireland and subject to the jurisdiction of the Irish Courts.